Privacy Policy
Operated by ValizAir · Draft for launch — final legal review before real payments begin.
What we collect
Account details (name, email, phone), your identity verification STATUS (verified yes/no, date, document expiry — never your ID images, which stay with the identity provider), package item lists and photos, booking and manifest records, in-app messages, and — only inside an active booking and only under the per-booking GPS agreement — live location between the appointment and delivery confirmation.
Why
To match senders with travelers, keep both sides safe, process payments through the payment provider, prevent fraud, and meet legal, tax and dispute obligations.
Who sees it
Only your matched booking parties (first name, verified photo, masked contact), the payment and identity providers, and the live-rates provider for a quote. Phone numbers are never displayed publicly; contact runs through the app or masked channels. Home addresses are never map objects.
Where it goes
Payments and identity run through providers in the United States; a delivery takes your package details to the destination country (for launch, Tunisia). A privacy impact assessment covers these transfers, as Quebec's Law 25 requires.
How long we keep it
Profile data while your account is active. Booking, payment and manifest records are retained (anonymized where possible) for tax and dispute windows, then purged on schedule.
Your rights (Law 25 and beyond)
Access, correction, deletion and portability of your personal information, and withdrawal of consent. In the app: Profile → delete account anonymizes your profile, photos and chats. For anything else, write to support@valizair.com — ValizAir is the operator and the privacy contact.